I am very disappointed to read this thread and very sorry to hear that Dom is not well.
I can only refer to my own experiences:
I ordered and paid for kefir after some emails with Dom in about November 2010. I live in Italy but when the kefir did not arrive in about 12 weeks I made the not unreasonable assumption that it had been stopped by Italian Customs. It is not the first time parcels sent from Australia have never arrived.
I then made arrangements with Dom to send me replacements by International Express Post (handled here by DHL) I only paid for the courier charge ...
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